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Fogo Premium Lump Hardwood Charcoal - Return Policy


FogoCharcoal.com

 

RETURN POLICY (last updated September 29, 2020)

We want our customers to be 100% satisfied with all of our products. We will gladly make a credit, or refund on any item purchased directly from FogoCharcoal.com.

If you receive an item that was damaged in shipping, please contact our customer service center at +1 (877) 700-3646 or email sales@fogocharcoal.com.

Proof or purchase is necessary to make a return or refund.

Returns
All returns must be requested within 90 days of the date item was shipped. Items must be returned with a Return Authorization issued by FogoCharcoal.com. To receive a return authorization please email return request to sales@fogocharcoal.com. Included in your return request must be the following information:

  • Invoice and order confirmation copy
  • Your name, address, phone number, email address
  • Reason for return

Upon receipt of returned goods according to these conditions the full amount less shipping and handling will be refunded to the original tender.

Please allow 10 to 12 business days for us to receive and process your return or exchange. You will receive an email notification upon the completion of return processing.

For further Returns terms and conditions, please read our Terms & Conditions section 5 by clicking here.


★ Reviews

Let customers speak for us

4348 reviews
91%
(3940)
5%
(211)
2%
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1%
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The best charcoal on the Market

FOGO has been by far the best charcoal we've ever tried. I've been a customer for years now. It's the only constantly top quality charcoal with amazing taste and very little sparks.

Amazing Mug with rad branding.

Keeps my coffee hot and pop cold. The FOGO logo has to be responsible for this extra hot coffee phenomenon when I fill this Yeti up. Great mug, highly recommend.

Blazaball

Outstanding product. In the past I would use 2 fire starters to get the fire going good. However, with the Blazaball I only use 1 fire starter and the fire is ready in no time. So I’m saving money on fire starters. Simply a brilliant product idea. I have two Eggs (small and large) so I had to order a second Blazaball. Why share? 😬

The right smoke

Ax Breaker - in case you’re curious Quebracho translates to Ax Breaker. I’m glad someone broke a few axes on these trees - the charcoal is by far the best I’ve ever used.
You know that acrid smoke that you get from a lot of charcoals? The white smoke that, until you get the temp just right, won’t go away. And if you put the meat on, turn your back for two seconds and then look back - it’s all white again because the temp got too high too fast… This charcoal holds temps really well, so I’ve avoided that acrid smoke on every cook.
5 stars - would buy again. Worth the price.