Fogo Premium Lump Hardwood Charcoal - Return Policy


RETURN POLICY (last updated September 29, 2020)

We want our customers to be 100% satisfied with all of our products. We will gladly make a credit, or refund on any item purchased directly from

If you receive an item that was damaged in shipping, please contact our customer service center at +1 (877) 700-3646 or email

Proof or purchase is necessary to make a return or refund.

All returns must be requested within 90 days of the date item was shipped. Items must be returned with a Return Authorization issued by To receive a return authorization please email return request to Included in your return request must be the following information:

  • Invoice and order confirmation copy
  • Your name, address, phone number, email address
  • Reason for return

Upon receipt of returned goods according to these conditions the full amount less shipping and handling will be refunded to the original tender.

Please allow 10 to 12 business days for us to receive and process your return or exchange. You will receive an email notification upon the completion of return processing.

For further Returns terms and conditions, please read our Terms & Conditions section 5 by clicking here.