If you wish to change the shipping address of your order, please contact us using the form below. To get a faster response please include in the email your order number and the new address you want the package to be delivered.
Take into account that changing the shipping address once the package has been shipped, may cause delays to your package.
All orders placed before 2pm from Mon-Fri will ship that same day, if orders are placed after 2pm from Mon to Thur will ship next business day. For orders placed from Friday after 2pm and during weekends, will ship the following Monday. There may be exceptions when there's a high volume of sales or unexpected delays. You can find the status of your order by two main methods:
If you still have questions about your order, you can contact us using the form below for further assistance.
All orders placed before 2pm from Mon-Fri will ship that same day, if orders are placed after 2pm from Mon to Thur will ship next business day. For orders placed from Friday after 2pm and during weekends, will ship the following Monday. There may be exceptions when there's a high volume of sales or unexpected delays.
We ship everything with FedEx ground shipping, and we ship from 2 different locations (Florida and California). All shipments should be delivered from 2 -5 days, however, this may vary due to FedEx service rules. To get a better estimated time of delivery, please see the maps below
Our current checkout process only allows 1 coupon code at a time. Please be sure that if you are trying to apply 2, only the first applied code will work.
There are certain products that do not apply to offers, mainly bundles, this is due to the fact that they are already heavily discounted.
Please follow the video on how to apply the coupon to your order.
At FOGO we are compromised in delivering excellent customer satisfaction. So if you have any of these issues, please click on the correct link in order for us to help you better.
FOGO is ‘Fire’ in portuguese. We chose to name our charcoal FOGO as it represents the origins of cooking. We believe charcoal/wood fire is not only a method used to cook, but the first ingredient, as the flavor it gives food is irreplaceable.
FOGO Charcoal is mainly produced in Central America. Both our Super Premium and Premium lines are produced in this region.
Our best seller lines, the Super Premium and Premium charcoals are made from tree trimmings that are carried by coffee plantations every year as maintenance. This wood is air dried in our manufacturing plant to ensure great end results and are then converted into charcoal in our Artisanal brick ovens. We have ‘maestros carboneros’ (master charcoal makers) who know the exact moment wood is turned into the FOGO charcoal you love.
The Premium charcoal is classified and bagged for consistency and our Super Premium line is hand picked and bagged before passing through our Quality Assurance team to ensure we deliver the quality you deserve.
100% Natural Lump Charcoal. We do not use chemicals or any other additive to produce our high quality charcoal. Everything is hand picked and classified to ensure the highest standards to ensure you get the perfect BBQ every day.
100% Passion: We know BBQing is not only cooking, it’s the warm feeling of sharing with others, be that with family or friends. So we strive to offer you the best experience, be that helping you choose the best charcoal for your cooks, or passionately discussing the best method to cook your next brisket.
100% Satisfaction Guaranteed: We have an 100% satisfaction guaranteed, if you are not happy with any of the FOGO charcoal bags contact us and we will solve that issue for you!
Not all charcoal is created equal. At FOGO we believe that charcoal making is like making a good artisan beer. Each type of wood has its own characteristics which are passed down to the final product.
Technically, all of our charcoal works with any grill. However, for best results we need to not only focus on the grill, but also on the cooking method. See the attached picture to help guide you choose the best FOGO product for your cooks.
In the grid below use the following reference to identify the correct product:
Each type of wood has its own characteristics which are passed down to the final product. And you can tell this by their performance in the cook and the flavor they pass down to the food. For our FOGO products we have single origin charcoal and blended, these are:
We have more than 400 dealers throughout the US, please visit our dealer locator to find the closest to you. If not, you can always buy online, remember we have our 100% satisfaction guaranteed policy!
You are at the core of everything we do at FOGO and we want to show you how much you mean to us. We designed our FOGO Rewards program to thank you for your loyalty and passion! Earn points by buying our products, sharing on social media, and by referring us to friends. The more you grill and share, the more points you can earn! And to top it off, we give you 500 points every year on your Birthday as a gift!
You can create an account 2 ways:
There are different ways to earn FOGO Rewards. The biggest methods are:
You can earn more points by:
To redeem follow the next steps:
Use the video below to see how to redeem your rewards.
Note: Only one coupon code can be redeemed at once. If you would like to redeem more than one product, you will need to do it one at a time.
Of course not! If you created your account up to 30 days after your first purchase contact us in the form below and we will add your points to your newly created account
Email us at sales@fogocharcoal.com
Call us at +1 (877) 700 3646
Hours of attention: Monday to Friday from 8am to 5pm EST.
Visit us at 635a W 18th Street, Hialeah, FL, 33010